Help Center
I See a Duplicate Charge — How Do I Report It?
If you’ve noticed a duplicate charge on your account or credit card statement, we’re here to help. Occasionally, duplicate transactions may appear due to technical errors, interrupted payments, or accidental repeat purchases. We take these matters seriously and will work to resolve them promptly.
🔍 Step 1: Confirm the Duplicate
Before reporting the issue, please verify:
- Both charges appear identical (same amount, same day)
- You didn’t accidentally enroll in multiple courses or plans
- Your bank didn’t temporarily hold a pending authorization charge (which may drop off)
⚠️ Note: Some banks show pending charges that may look like duplicates. These often resolve within 1–3 business days without actual withdrawal.
📝 Step 2: Report the Duplicate Charge
To report a confirmed duplicate, email [email protected] with the subject line:
“Duplicate Charge – [Your Name]”
Please include:
- Your registered email address
- Date(s) and amount(s) of the charges
- Last 4 digits of the card used (or PayPal ID)
- Screenshot of the bank statement (optional but helpful)
🕒 What Happens Next?
- Our team will investigate and respond within 1–2 business days
- If a duplicate charge is confirmed, a full refund will be issued to the original payment method
- Refunds typically appear on your statement within 5–10 business days, depending on your bank or payment provider
🛡 Your Security Matters
All transactions on The Traders Network are processed through secure, PCI-compliant gateways. If you experience ongoing billing issues, we’ll help review your account and take appropriate action.