Help Center
Troubleshooting Course Access Issues
Having trouble accessing your course? Don’t worry — it happens! At The Traders Network, we’re here to help you resolve access issues quickly so you can get back to learning and trading with ease.
This article outlines common problems and solutions for course access.
✅ Common Course Access Issues & Solutions
1. I Don’t See My Enrolled Course
Possible Causes:
- You’re not logged in with the correct account
- Your enrollment wasn’t completed
- There was a payment issue
What to Do:
- Log in and go to Dashboard > My Courses
- Check your email for an enrollment confirmation
- Verify payment went through (for paid courses)
- Try refreshing your browser or clearing cache
2. The Course Says “Restricted” or “Locked”
Possible Causes:
- You haven’t officially enrolled
- The course is limited to paid members or a specific membership tier
What to Do:
- Return to the course page and click Enroll Now
- If the course is part of a premium membership, upgrade your plan
- Contact support if you believe you should have access
3. Videos or Lessons Won’t Load
Possible Causes:
- Internet connection issue
- Browser settings or outdated plugins
- Third-party blockers (extensions or firewalls)
What to Do:
- Try refreshing the page or switching browsers (Chrome recommended)
- Clear your browser cache and cookies
- Disable any browser extensions or pop-up blockers
- Try accessing from another device or network
4. Error Message When Accessing a Lesson
What to Do:
- Take a screenshot of the error message
- Email it to [email protected] along with the course and lesson name
- We’ll investigate and help resolve it quickly
5. My Progress Isn’t Saving
What to Do:
- Make sure you’re logged in when taking the course
- Check for any browser sync or session timeout issues
- Always click “Mark Complete” after each lesson
📧 Still Need Help?
If none of the above solutions fix the issue, our support team is ready to assist.
Please include:
- Your full name and email used to register
- The name of the course
- A description or screenshot of the issue
📩 Email: [email protected]
🚀 Learn Without Limits
Technical issues shouldn’t slow your progress. We’re committed to resolving access problems quickly so you can stay focused on becoming a smarter, more confident trader.